About Success Operations
Office Hours:
At this time we will no longer be offering office hours on a weekly basis. We will offer office hours as needed if new features are implemented or there is a change in workflow. You can always email any questions you have to jayhawkgps@ku.edu.
Mission, Vision, Evolution, Beliefs
Mission Statement
Success Technologies strategically advances and supports success technologies within Academic Success by creating networks of support embedded in the student experience through technology.
Evolution of Academic Success Technologies
Fall 2016 set out to shift the landscape on success technologies at KU by expanding awareness, identifying duplicate systems, uncovering need to streamline and coordinate efforts while supporting and further developing EAB Navigate/Jayhawk GPS. In Fall 2021, the Student Digital Experience Advisory Workgroup (SDE) prioritized key student technology improvement projects, research solutions and recommend priority rating, timeline, and course of action for each project that results in an improved KU student digital experience for both undergraduate and graduate students. Each project focuses on meeting strategic goals and are intended to improve the overall student experience and graduation goals for each student. The updates to the myKU portal is the first of such improvements.
Vision Statement
Success Technologies partners with units across campus to enhance the overall KU student digital experience from admission through graduation, and beyond.
Our Guiding Work Beliefs
Education paves the way to academic, professional, personal and civic growth. We respect students, their support systems and their team. Students are our priority; our work, our time and our urgency reflect that belief. We do not take success for granted – we work for it. We communicate directly, accurately and honestly. Ongoing change is fundamental to embracing our innovation values. Our work changes lives.
Goals/Priorities
- Develop an outreach plan that results in timely undergraduate student re-enrollment
- Establish Jayhawk GPS as the “digital gateway to service” by incorporating all Academic Success appointment access through the app.
- Partner with Academic Affairs to incorporate degree maps usage into undergraduate academic advising.
- Leverage Jayhawk GPS Quick Polls and nudges to monitor student needs resulting in timely, personalized referrals and reminders.
- Prioritize training and development opportunities to increase awareness of the needs of student populations, trends in higher education, and resources to inform and improve work practices.
- Establish student-to-staff ratios to monitor caseloads and to proactively advocate for resources to adjust to student population shifts.